Customer Service Sucks

Overheard at Walmart last night. Guy at checkout counter: "You've got to be kidding. Just go open another cash register and get the...

Micro Course on Business Fundamentals

This is the place that use to be, as the sign proclaims, "on Main." But now, it's off Main. It's a tough business environm...

10 Tips on Customer Service

My new article for the InterBusiness Issues, February 2012 issue is now online. The print magazine is already mailed out to subscribers and ...

Astonish Your Customers or Lose Them

Somebody started a Facebook page for IKEA customers who wanted IKEA to host a sleepover. IKEA went to the trouble and expense of providing i...

Conquest and Challenge Syndrome why customer service is bad and loyalty low

Walk into any store and see if you're noticed. Look at a few products. Gather them up in your arms, then stand them next to each other o...

Chris Pirillo Customer Service Nightmare at Target VIDEO

This video fits in nicely, being published one day after my latest blog post " 7 Essential Tips on Improving Customer Service ", w...

7 Essential Tips on Improving Customer Service

In the year 2012 that we are rapidly approaching, we must get perfect in customer service -- or perish. Perfect customer service? Of course....

Small Business Failure Checklist

As the economy continues to decline, with horrible Federal Reserve policies, turmoil in the Middle East, and the financial collapse of the E...