10 Tips on Customer Service

My new article for the InterBusiness Issues, February 2012 issue is now online. The print magazine is already mailed out to subscribers and ...

Customer Review Sites vs Internet Sense

I have expressed my serious concerns with Empire Avenue, Yelp, Klout and other social media influencer / customer review sites. " Klout...

Pinterest Needs Big Images to Pin Your Product

Pictured above: Taco Bell $5 Box. Due to the huge popularity of Pinterest, it is now mandatory, with almost no exceptions, for all web pages...

Hoops Pizza Box Marketing

Hoops Pizza and Pub at 516 Main Street, Peoria, Illinois is making good use of their delivery boxes. Notice in red type at bottom: "Del...

Kompakt.fm music player

I really like this music player, that mimics a turntable, needle, and vinyl record. The music genres on Kompakt.fm are what I would call Ele...

YouTube account closed message

This channel is no longer available because the user closed their account. Don't give up on sharing video. Customers like to learn skill...

Customer Reality vs Shiny Objects

While it's important to know what's available in marketing technology, it's not effective marketing to chase after brightly colo...